2-year warranty


Wooch watches come with a 2-year warranty from the moment of purchase. The Wooch warranty terms and conditions are valid for products with a manufacturing defect. If the product is damaged by the customer, the warranty becomes invalid. During the warranty period, you have the right to send the defective product to Wooch to undergo an expert analysis. If the analysis determines that the defect was caused by a manufacturing error, the defect will be rectified free of charge.


What does the warranty not cover?


The warranty does not cover the natural wear and tear of the watch or any of its details (incl. changes in the colour of the strap and case, scratches on glass, etc.). Wooch watches are primarily accessories and intended to be worn on festive occasions, such as balls, receptions, birthdays, weddings, etc.


How can I protect the watch from damage?


  • Do not use the watch when exercising, swimming, sunbathing, showering, etc.
  • Protect the watch from great fluctuations in temperature! Do not leave the watch in hot or cold places for extended periods of time  (over 60 °C or under –20 °C) .
  • Keep the watch from strong magnetic fields (e.g. loudspeakers, mobile phones, computers or fridges and other objects that create electromagnetic fields).
  • Do not bang the watch against anything.
  • Keep the watch away from solvents, cleaning agents, perfumes, cosmetics and other products that could damage the watch. Keep the watch clean.

 

Questions? Suggestions? E-mail us at info@woochwatches.com.


Has your watch been damaged?

E-mail us and describe the damage. Fill in the required fields in the form and add photos of the watch for a quick analysis. In case of large-scale damage, we will let you know how you can send your watch in for repairs.
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